From ITSM to Enterprise Service Management — and Beyond IT

Exclusive Event

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Enably x Freshworks Workshop

Date : Wednesday, February 11th 2026

Time: 1:00 PM - 5:00 PM GMT

Venue: Freshworks UK, 79 Hatton Garden, London EC1N 8JS, United Kingdom

Following our recent partnership announcement, Enably and Freshworks invite you to an exclusive, in-person workshop focused on helping organisations move beyond ITSM and adopt Enterprise Service Management (ESM) across the business.


This practical session is designed to help you uncomplicate service management, extend proven ITSM practices into other departments, and leave with a clear, actionable path forward.


And to round off the afternoon, you’re invited to join us for a guided wine tasting.

Why You Can't Miss This

  • What Enterprise Service Management really means in practice
  • How to extend ITSM principles into HR, Facilities, Finance and other business functions
  • Common challenges when moving beyond IT — and how to avoid them
  • How Freshservice supports a scalable, enterprise-wide service model
  • Practical steps to start your ESM journey with confidence

What You’ll Leave With

  • A clear understanding of how to move from ITSM to ESM
  • Practical use cases for applying service management outside of IT
  • A framework for simplifying service delivery across the organisation
  • Confidence to take the next step towards enterprise-wide service management

Who Should Attend

  • IT and Service Management leaders
  • CIOs, IT Directors and Heads of Service
  • Organisations looking to scale service management beyond IT
  • Teams already using, or considering, Freshservice

In this interactive workshop, we will explore:

By the end of the session, you will be equipped with:

Featured Speaker

Dean Underwood

Co-Founder,

Enably

Hosted By

Enably × Freshworks

Guided by experts from both organisations, combining strategic insight with real-world experience.

Finish with a Wine Tasting

Reserve Your Place

After the workshop, unwind and continue the conversation with a hosted wine tasting, offering a relaxed setting to network with peers and speakers.

Places are limited to keep this session interactive!

Register now to secure your place at the workshop and wine tasting