Exploring Enterprise Service Management (ESM) in Higher Education
Date: Thursday, 6th November 2025
Time: 1:30 PM – 6:00 PM
Location: Walkie Talkie Building, Fenchurch Street, London
WEBINAR
About the Event:
CGI and Freshworks are coming together to host an exclusive afternoon event dedicated to Enterprise Service Management (ESM) in the Higher Education sector.
This session will showcase the capabilities of Freshworks, feature three customer case studies, and explore how ESM can help universities address financial pressures, streamline operations, and enhance staff and student engagement
Why Attend?
Agenda for the Day:
1:30 PM – Arrivals & Registration
Enjoy food and drinks as you settle in.
2:00 PM – Welcome & Introductions
(CGI & Freshworks)
● Industry challenges in Higher Education
● The importance of ESM to address financial pressures
● How ESM streamlines end-to-end university operations
2:30 PM – Keynote: ESM from Across the Pond
A U.S. - Freshworks customer shares their ESM journey.
3:00 PM – The Benefits of using Freshworks
● Licensing model overview
● Low implementation costs
● Low maintenance requirements
● All-inclusive licensing approach
3:30 PM – Break (30 minutes)
● Option 1: Tour of the Sky Garden
● Option 2: Short Fresh ESM demo (Leon / Sonja)
4:00 – 5:30 PM – Higher Education Panel Discussion
Featuring representatives from:
● University of Strathclyde
● MM University
● LM University
5:30 PM – Closing Remarks & Next Steps
● Freshworks & CGI Free ESM Evaluation
● Exclusive Business Case Offer for attendees
6:00 PM – Networking Reception
Drinks and light food at the stunning Sky Garden, with views across London.
Reserve your place today and join us for an afternoon of insights, collaboration, and networking!