Experience the Future of ITSM with Real-World Simulations

Date: 25th September 2025
Time: 1:00 PM - 6:00 PM London time

WEBINAR

Details:

Freshworks in collaboration with SXP and Xcession brings world-class digital simulations to life with an exclusive ITSM event in London. Immerse yourself in real-world service management challenges and then unwind with a private London Eye tour.

Why can't you miss this?

• Live ITSM Simulations (“Run IT”) – Experience how ITOM and ITSM best practices impact business outcomes through immersive simulations. Evaluate strategies, see outcomes in real time, and learn what works.
• Designed for Impact – SXP’s simulations educate rapidly, at scale—bridging theory and real execution in realistic scenarios.
• Expert-Led Scenario Walkthroughs – Guided by SXP’s specialists, see how to analyse data, drive adoption, and optimize service operations through highly engaging workflows.
• Networking with a Difference – Cap off the event with a selected group on a London Eye private tour, blending leisure with professional connection.

Who will benefit the most?

• CIOs, CTOs, and IT Strategy Leaders
• ITSM & Process Owners
• Service Desk & IT Operations Managers
• Digital Transformation & Automation Champions

Key Takeaways

• Hands-on understanding of ITSM impact across complex service environments
• Insights into “Run IT” simulation usage—decision points, feedback mechanisms, and strategy adaptation
• How to scale learning effectively, creating shared understanding across diverse teams
• A refreshing post-event networking experience—complete with London’s iconic skyline view

Agenda for the Day:

1:00 pm - Welcome, Registration & Networking

1:30 - 5:00 PM – SXP-led Real-World “Run IT” ITSM Simulation

5:00 PM - London Eye Tour, networking and drinks

Meet Our Speakers

Henry Strouts

Director,

SXP Solutions

Jason McClay

Director,

SXP Solutions

Reserve Your Simulation today — Seats Limited!

Secure your spot to gain a rare mix of simulation-based learning and experiential networking.