Accelerating Human-Centred Service Transformation: Inside the CGI & Freshworks Partnership

Transforming Public Sector & Mid-Market Services Through Human-Centred AI

Discover how the new CGI–Freshworks partnership is redefining service delivery with faster, smarter, and more intuitive AI-powered experiences.

What You’ll Learn:

• Why the Partnership Matters Now
• Introducing the Freshworks Centre of Excellence at CGI
• Human-Centred AI for Real-World Impact
• Driving Measurable Results for Public Sector & Mid-Market Clients

Who Should Watch

This video is ideal for CIOs, CTOs, IT Directors, digital transformation leaders, service management and customer experience professionals, higher education and policing sector leaders, and public sector innovation teams.

Featured Speakers

Frieda Morton-Evans

Vice-President, Business Consulting,

CGI

Laura Padilla

SVP Global Channels & Partners,

Freshworks

About the Partnership

CGI and Freshworks have announced a strategic collaboration to help modernise IT service management and customer engagement in the UK, combining CGI’s transformation expertise with Freshworks’ AI-powered software.

Upcoming Events

2–3 December 2025: Joint Keynote at UCISA PACED25, Liverpool

Ready to see how this partnership can accelerate transformation in your organisation?

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